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The Golden Network Ltd ("us", "we", or "our") operates the www.tgncoaching.co.uk website (the "Website") and the TGN coaching services (the "Services").

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We are committed to safeguarding the privacy of our Website visitors and company Services users.

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This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and our Website and the choices you have associated with that data.

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This Policy applies as between "you", the User of this Website and Services and The Golden Network the owner and provider of this Website and Services. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website and our Services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We review this privacy policy regularly. Occasionally we may need to make changes or additions to this privacy policy that may affect how we handle your data. We will post new versions of this privacy policy on our Website. We may also notify you of changes to this privacy policy by email.

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We use your data to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.tgncoaching.co.uk/terms-and-conditions.

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Definitions

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  • Website: Website is the www.tgncoaching.co.uk website operated by The Golden Network Ltd;

  • Services: Services are the TGN coaching services operated by The Golden Network Ltd;

  • Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession);

  • Usage Data: Usage Data is data collected automatically either generated by the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit);

  • Cookies: Cookies are small pieces of data stored on your device (computer or mobile device);

  • Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data;

  • Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively;

  • Data Subject (or User): Means any third party that accesses the Website and is not employed by The Golden Network Ltd and acting in the course of their employment.

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Scope of this policy

This Policy applies only to the actions of The Golden Network Ltd and Users with respect to this Website and Services. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

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Our details

This website is owned by The Golden Network Ltd. We are registered as a company limited by guarantee in England and Wales under registration number 08691414 and our registered and head office is located at: 10 Larch Court, Carlton Gate, W9 3UA London.

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Information collection and use

We collect several different types of information for various purposes to provide and improve our Services to you. When you visit or interact with our Website, we will collect some personal information from you. While your credit card number is validated on the Website, your credit card number and payment details are stored exclusively by our third party payment providers and not by us. Without limitation, any of the following Data may be collected by this Website from time to time.

 

Personal data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Company name

  • Address, State, Province, Postal code, City, Country

  • Financial information such as credit / debit card numbers

  • Cookies and Usage Data

 

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us by email at info@tgncoaching.co.uk.

 

Usage data

We may also collect information on how the Services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

Use of data

The Golden Network Ltd uses the collected data for various purposes:

  • To provide and maintain our Services;

  • To notify you about changes to our Services;

  • To allow you to participate in interactive features of our Services when you choose to do so;

  • To provide customer support;

  • To gather analysis or valuable information so that we can improve our Services;

  • To monitor the usage of our Services;

  • To detect, prevent and address technical issues;

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

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Third party websites and services

The Golden Network Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, events, advertising and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.

 

Any Data used by such parties is used only to the extent required by them to perform the services that The Golden Network requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 2018.

 

Links to other websites

This Website may, from time to time, provide links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. The Golden Network Ltd has no control over such websites and is in no way responsible for the content thereof and assumes no responsibility for the content, privacy policies or practices of any third party sites or services. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

 

Legal basis for processing personal data under general data protection regulation (GDPR)

If you are from the European Economic Area (EEA), The Golden Network Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

 

The Golden Network Ltd may process your Personal Data because:

  • We need to perform a contract with you;

  • You have given us permission to do so;

  • The processing is in our legitimate interests and it's not overridden by your rights;

  • For payment processing purposes;

  • To comply with the law.

 

Retention of data

The Golden Network Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

The Golden Network Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

 

Transfer of data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Golden Network Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

Changes of business ownership and control

The Golden Network Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Golden Network Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us. In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance nor informed of the changes.

 

Disclosure of data

Business Transaction

If The Golden Network Ltd is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

 

Disclosure for Law Enforcement

Under certain circumstances, The Golden Network Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

 

Legal Requirements

The Golden Network Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation;

  • To protect and defend the rights or property of The Golden Network Ltd;

  • To prevent or investigate possible wrongdoing in connection with the Services;

  • To protect the personal safety of users of the Service or the public;

  • To protect against legal liability.

 

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Your data protection rights under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Golden Network Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

 

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. You have the right to ask for a copy of any of your personal Data held by The Golden Network Ltd (where such data is held);

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

  • The right to object. You have the right to object to our processing of your Personal Data;

  • The right of restriction. You have the right to request that we restrict the processing of your personal information;

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format;

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where The Golden Network Ltd relied on your consent to process your personal information.

 

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

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Cookies

This Website may place and access certain first party Cookies on your computer. First party cookies are those placed directly by The Golden Network Ltd via this Website and are used only by The Golden Network Ltd. The Golden Network uses Cookies to improve your experience of using the Website and to improve our range of products and services. The Golden Network Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 

By using this Website, you may receive certain third party Cookies on your computer. Third party cookies are those placed by websites and/or parties other than The Golden Network. Third party cookies are used on this Website for advertising and analytical services. These cookies are not integral to the services provided by the Website.

 

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. 

Before any Cookies are placed on your computer, you will be presented with message bar on the homepage requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling The Golden Network Ltd. to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

 

This Website uses analytics services.

Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.

The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent.

 

The analytics services providers used by this Website may use their own Cookies.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

 

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Services on our behalf, to perform Service-related services or to assist us in analyzing how our Services is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.  You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

 

Payments

We may provide paid products and/or services within the Services advertised on our Website. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. 

 

The payment processors we work with are:

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Changes to this policy

 

The Golden Network Ltd reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact us

 

If you have any questions about this Privacy Policy, please contact us:

(a) by post, to (the postal address given in our contact page);
(b) using our website contact form; or
(c) by email, using info@tgncoaching.co.uk or any email address published on our website from time to time.

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